Complaints

We want to get things right. If we haven't, please tell us — complaints are reviewed by the trustees and help us improve.

How to complain

Email contact@sidefxhub.comwith "Complaint" in the subject line, or write to SIDEfxHUB, 66 Leam Terrace, Leamington Spa, CV31 1BQ. Please include what happened, when, and how you'd like it resolved.

• We will acknowledge your complaint within 5 working days.
• We aim to give you a full response within 20 working days. If the investigation needs longer, we will tell you why and when to expect our reply.

Fundraising complaints

If your complaint is about our fundraising and you are not satisfied with our response, you can escalate it to the Fundraising Regulator within two months of our final reply. Their service is free.

Data protection complaints

If your complaint concerns how we handle your personal data, email contact@sidefxhub.comwith "Data complaint" in the subject line. We will acknowledge it within 30 days and inform you of the outcome of our investigation without undue delay. You also have the right to complain to the Information Commissioner's Office (ICO) at any time.

Charity regulation

SIDEfxHUB is a registered charity in England and Wales (no. 1203385) and is regulated by the Charity Commission.